Remote support faqs

Splashtop Personal. Splashtop Enterprise. Splashtop Classroom. Whiteboard 2. Based in the US with backup around the world outside of US hoursour team is always ready to support you if an issue ever arises.

No hidden phone numbers, no automated agents, and no long hold times. We know how important it is to support your issue as soon as possible.

Other remote access companies are notorious for long wait times and inaccessible agents. At Splashtop, our helpful support team can be easily reached by phone, email, and questions through our support site.

Maybe you need to log into your work computer to finish up a report, or you need to quickly support a client who is experiencing issues. Our platform was built with this in mind. Business Access Remote computer access for individuals and teams. Personal Remote computer access for home and personal use. Splashtop Enterprise for Remote Access and Support Self-hosted on-premise remote access and remote support solution.

Splashtop Remote Access Technicial Support & FAQs

Business Access. Free Trial. Remote Support. Terms of Use Privacy Policy. Select your product below to get answers to your questions or to open a support ticket. Splashtop Personal Remote access for personal and home use. Splashtop Enterprise On-premise solution for Enterprise remote access and remote support. Our goal is to give you the best remote desktop experience. We work hard to make sure we have the most reliable remote access infrastructure.Search the Harmony database to see if your home entertainment device is supported, or if we have additional tips specific to you.

Your existing Harmony configuration can now be accessed by downloading and signing into the MyHarmony desktop software. Having trouble getting everything to work correctly? You can deep dive into your issue using the Harmony troubleshooter. The Harmony troubleshooter is designed to help you with any Harmony related issue you might be experiencing. See what's new with Harmony. Our release notes contain detailed information about each Harmony software and mobile app update.

Products Support. Harmony Remotes Harmony Accessories. Harmony Support. IR IR remotes no hub. Top Articles. Compatibility Harmony Setup Troubleshoot Release Notes Search the Harmony database to see if your home entertainment device is supported, or if we have additional tips specific to you. Setting up a new Harmony remote, or changing a configuration on an existing Harmony remote?

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remote support faqs

Harmony Helper.Windows Remote Assistance lets someone you trust take over your PC and fix a problem from wherever they are. With Easy Connect, the person you're helping will give you a temporary password. You can then use this password to directly connect to that person's PC. To help someone not on the list, tap or click Help someone new.

Quick Assist is a new app in Windows 10 that, like Remote Assistance, enables you to receive or provide assistance over a remote connection. We encourage you to try Quick Assist for a more streamlined, easy-to-use experience. Skip to main content. Contact Microsoft Support. Go to the search box and enter remote assistance, then select Invite someone to connect to your PC and help you, or offer to help someone else.

Select Help someone who has invited you. Last Updated: Jan 26, Need more help? No results. Was this information helpful? Yes No. Tell us what we can do to improve the article Submit. Your feedback will help us improve the support experience. Australia - English.

remote support faqs

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remote support faqs

New Zealand - English. Philippines - English. Polska - Polski. Schweiz - Deutsch. Singapore - English.Your email is already in our system. Please sign in to make changes. If you need help, please call Customer Service at Toll-free or 1 Long Distance. I want to receive promotional emails, including product updates, special offers and best practices, unless I opt out. Empower your employees to work remote — we have all the tools you need! Learn more. Or Try It Free. Have questions? Give us a ring or chat with our sales team.

You're almost there! Activate Trial. You will be redirected to your account page in 10 seconds Go To My Account. Quick to connect. Secure to the end. Start a remote support session to a PC, Mac or mobile device in 15 seconds flat. Problem solved.

remote support faqs

Use characters. Use at least 1 number and letter. No credit card needed. I prefer not to receive promotional emails. See the RescueAssist features that organizations use around the world.

Learn How RescueAssist Works for live remote support and unattended access. Discover simple Plans and Pricing that offer full-feature functionality at flat rates. Your email is already in the system. Please sign in to get your free trial.

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Windows 10 in S mode FAQ

Looks like something went wrong. Please refresh the page and try again.Log in to your account, then click Start a Session. What is the size of the file that my customer downloads to engage in a screen-sharing session with me? Are there any files or folders left on my customer's computer after the session ends? The downloaded file stays on the customer's computer; however, any subsequent sessions will require a smaller download containing a new encryption key.

Does my customer need to have administrative privileges to join a support session? However, without administrative privileges Remote Support does not offer full functionality to the support representative. If your customer has administrative rights, Remote Support runs as a service, and you are able to use the Send Ctrl-Alt-Del command, reboot the computer in safe mode, continue with User Account Controls prompts and set up unattended support.

If your customer does not have administrative rights, you still have keyboard and mouse control of your customer's computer, and you may still reboot the customer's computer and reconnect, but you will be unable to use the Send Ctrl-Alt-Del command or continue with User Account Controls prompts.

Yes, the plug-in is safe. We perform regular virus checks and updates. The warning message the customer may see is a default message that the browser displays when executable files are downloaded. Is there a time-out when no activity occurs on either my computer or my customer's computer? By default, there is no time-out. The session will continue until either side terminates the session by closing the Viewer window.

However, you can enable your Preferences to end the session due to inactivity. Learn more. Your session will automatically terminate after 10 minutes if unable to reconnect with your customer's computer. This will terminate the session prematurely.

The customer's GoToAssist Viewer window will close automatically when the shut-down is requested, then re-launch upon reconnection. Make sure that Remote Support is running as a service on the customer's computer.

Normally Remote Support does this automatically if your customer has administrative privileges. If your customer does not, clicking Upgrade to Run as a Service should trigger a pop-up asking administrative permission to run Remote Support as a service.

Can I set up unattended support while physically present at my customer's machine?Alexa allows you to ask questions and make requests using just your voice. For instance, you can ask Alexa a question, such as "What is the weather today in New York? You access Alexa differently based on the type of device you are using. For other devices, like certain Fire tablets, you access Alexa by pressing a button.

By default, Echo devices are designed to detect only your chosen wake word Alexa, Amazon, Computer or Echo. The device detects the wake word by identifying acoustic patterns that match the wake word. No audio is stored or sent to the cloud unless the device detects the wake word or Alexa is activated by pressing a button.

With Alexa Guard, you can also configure supported Echo devices to detect specific sounds, such as the sound of smoke alarms, carbon monoxide alarms, and glass breaking. Alexa and Echo devices are designed to record as little audio as possible and minimize the amount of background noise streamed to the cloud.

By default, Alexa-enabled devices only stream audio to the cloud if the wake word is detected or Alexa is activated by pressing a button.

When an Alexa-enabled device detects the wake word and begins streaming audio to the cloud, Alexa performs a "cloud verification" of the wake word using the more powerful processing capabilities of the cloud to double-check the audio to confirm detection of the wake word. If the cloud verification does not also detect the wake word, Alexa stops processing the audio and ends the audio stream to the cloud. If Alexa confirms that the wake word was spoken, Alexa will continually attempt to determine when your request has ended and then immediately end the audio stream.

In some cases, your Alexa-enabled device might interpret another word or sound as the wake word for instance, the name "Alex" or someone saying "Alexa" on the radio or television. When this happens, we call that a "false wake. From either page, you can also choose to have your voice recordings older than 3 or 18 months deleted automatically. And you can delete all those voice recordings associated with your account all at once for each of your Alexa-enabled devices and apps by visiting Manage Your Content and Devices.

You can also enable the ability to delete your recordings by voice. When enabled, anyone with access to your Alexa-enabled devices can ask Alexa to delete voice recordings from your account. Deleting voice recordings may degrade your Alexa experience. If you have changed your default marketplace while using an Alexa-enabled product, you will need to perform this step for each marketplace to delete all voice recordings associated with your account.

We may still retain other records of your Alexa interactions, including records of actions Alexa took in response to your request. This allows us, for instance, to continue to provide your reminders, timers, and alarms, process your orders, and show your shopping and to-do lists and messages sent through Alexa Communications.

If your request was processed by an Alexa skill, deleting your voice recordings does not delete any information retained by the developer of that skill skill developers do not receive voice recordings.

For more information on removing messages sent through Alexa Communications, refer to the FAQ "How do I remove messages from my conversation list? This feature can help you better understand how Alexa works and what Alexa is and is not recording.

You can also use it to recall answers Alexa gave you previously, such as the name of a restaurant Alexa recommended. If Alexa makes a mistake, you can use this feature to see what may have gone wrong, such as whether Alexa misunderstood a particular word or phrase. You can also help us improve our voice services by providing feedback within your Voice History.

Alexa uses your voice recordings and other information, including from third-party services, to answer your questions, fulfill your requests, and improve your experience and our services.

We associate your requests with your Amazon account to allow you to review your voice recordings, access other Amazon services e. For example, keeping track of the songs you have listened to helps Alexa choose what songs to play when you say, "Alexa, play music. For example, Alexa may recommend Alexa skills you might like based on the Alexa skills you use. Alexa is designed to get smarter every day. For example, we use your requests to Alexa to train our speech recognition and natural language understanding systems using machine learning.

This training relies in part on supervised machine learning, an industry-standard practice where humans review an extremely small sample of requests to help Alexa understand the correct interpretation of a request and provide the appropriate response in the future.

Our supervised learning process includes multiple safeguards to protect customer privacy. Skills are voice-driven Alexa capabilities. You can view and enable skills in your Alexa app and enable certain skills by voice.Windows 10 in S mode is a version of Windows 10 that's streamlined for security and performance, while providing a familiar Windows experience.

To increase security, it allows only apps from the Microsoft Store, and requires Microsoft Edge for safe browsing. Skip to main content. Select Product Version. All Products. About Windows 10 in S mode. Show all. How do I get Windows 10 in S mode? How do I switch out of S mode?

How do I switch back to S mode? What kind of processor does Windows 10 in S mode run on? I bought an app on another Windows 10 PC.

Can I use it on my device that's in S mode? I have a Windows 10 device in S mode. Can I Domain join it to my network? Do I need antivirus software while in S mode?

Will my printer work with Windows 10 in S mode? Windows 10 in S mode on a Qualcomm Snapdragon processor. I use assistive technology—what should I know before buying a PC that's running Windows 10 in S mode on a Qualcomm Snapdragon processor?

What do I need to get an LTE cellular data connection? Can I update it to run Windows 10 in S mode? Which apps and hardware work with Windows 10 in S mode? Can I test Windows 10 in S mode on an existing device? What if I need to use an app that's not compatible with Windows 10 in S mode? How will I know if an app or device becomes compatible?

Logitech Harmony Elite Review - The Ultimate Smart Remote

If I use assistive technology, what should I consider before buying a device with Windows 10 in S mode? About Windows 10 Enterprise in S mode. What is Windows 10 Enterprise in S mode? How do I get Windows 10 Enterprise in S mode? Can I switch out of S mode on Windows 10 Enterprise? About Windows 10 Education in S mode. What is Windows 10 Education in S mode?

How do I get Windows 10 Education in S mode? Can I switch out of S mode on Windows 10 Education? Last Updated: Mar 22, Need more help? No results. Join the discussion Ask the community. Get support Contact Us.


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